policy

Substitution policy

The photos shown represent the overall theme and style of our arrangements. Our designers may make thoughtful substitutions of flowers, containers, or colors based on seasonal availability.

Any changes will maintain the intended tone and aesthetic of the design. We hand-select the finest stems available each day to ensure exceptional quality and artistry. All substitutions will reflect equal or greater value.

Payment policy

bloombudz does not extend house accounts under any circumstances. All invoices are due within 15 days of receipt.

Failure to remit payment within this timeframe will result in suspension of services, and no future orders will be accepted until all outstanding invoices are paid in full.

Return policy

If you are unsatisfied with your flowers, please contact us at info@bloombudz.com within 24 hours of purchase. Include a photo so we can fully understand the concern and resolve it appropriately.

We do not offer refunds, but we will gladly replace the item with a fresh arrangement or plant. Upon redelivery, we will collect the original arrangement. Please do not discard it.

Sender and card policy

For all floral designs, the sender’s name will appear on the enclosure card so your recipient knows who their gift is from.

If no signature is included in the card message, the name provided on the order will be used by default.

If you prefer to remain anonymous or would like a different signature listed, please specify this at the time of ordering and we will honor your request.

Delivery policy

At bloombudz, we’re committed to delivering your flowers fresh, on time, and with care. Weekday deliveries run twice daily: a morning route at 10:30 AM with a 10:00 AM cutoff, and an afternoon route at 2:30 PM with a 2:00 PM cutoff.

Saturday deliveries run once at 10:30 AM with a 10:00 AM cutoff. Exceptions may be made for funerals, weddings, or other time-sensitive occasions.

We do not leave flowers at the door unless authorized, and arrangements will not be left outside in extreme temperatures.

Delivery information

Weekdays:
Morning Route: 10:30 AM departure, 10:00 AM cutoff
Afternoon Route: 2:30 PM departure, 2:00 PM cutoff

Saturday:
Single Route: 10:30 AM departure, 10:00 AM cutoff

Please note that exceptions may be accommodated for funeral services, weddings, and other time-sensitive occasions.

Pickup policy

Pickup orders should be collected at the selected time during checkout to ensure the freshest presentation possible and to help us manage production schedules.

A brief grace period is permitted; however, significantly delayed pickups or after-hours pickup requests may be subject to additional handling fees.

If you need to adjust your pickup time, please contact bloombudz as soon as possible and we will do our best to accommodate the change.

Working hours

Orders may be placed through our website at any time. Our florists design and prepare arrangements Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM. We are closed on Sundays.

To ensure same-day delivery, please place orders before 2:00 PM CST on weekdays and 10:00 AM on Saturday. During peak holiday seasons, we recommend placing orders at least two days prior to major holidays.

Fresh flower care

The average lifespan of a cut floral arrangement is 3 to 7 days. Refresh the water daily and keep your flowers in a cool location, away from direct sunlight, heating or cooling vents, ceiling fans, and warm appliances.

Plant care

Orchids require approximately one cup of water per week and should be placed in bright, indirect light for longest life. Please remember that all flowers and plants are living things, and longevity depends on proper care.