SUBSTITUTION POLICY
THE PHOTOS SHOWN REPRESENT THE OVERALL THEME AND STYLE OF THE ARRANGEMENTS.  THE DESIGNERS MAY MAKE APPROPRIATE SUBSTITUTIONS OF FLOWER OR CONTAINER TYPES OR COLORS DUE TO AVAILABILITY AND SEASON THAT MAY NOT EXACTLY MATCH THE PHOTO IMAGE, BUT WILL MAINTAIN THE OVERALL TONE AND FEELING OF THE ARRANGEMENT CHOSEN.  WE HAND-SELECT THE BEST FLOWERS AVAILABLE EACH AND EVERY DAY TO ASSURE THE HIGHEST QUALITY AND STYLE FOR EACH OF OUR CREATIONS.  ANY SUBSTITUTIONS MADE WILL REFLECT AN EQUAL OR HIGHER VALUE AS APPEARED.

PAYMENT POLICY
BLOOMBUDZ DOES NOT EXTEND HOUSE ACCOUNTS UNDER ANY CIRCUMSTANCES. ALL INVOICES ARE DUE AND PAYABLE WITHIN 15 DAYS OF RECEIPT. FAILURE TO REMIT PAYMENT WITHIN THIS TIMEFRAME WILL RESULT IN SUSPENSION OF SERVICES. NO FUTURE ORDERS WILL BE ACCEPTED UNTIL ALL OUTSTANDING INVOICES ARE PAID IN FULL. WE APPRECIATE YOUR PROMPT PAYMENT, AS IT ALLOWS US TO CONTINUE PROVIDING FRESH, BEAUTIFUL FLORAL DESIGNS AND RELIABLE SERVICE. 

RETURN POLICY
CONTACT US AT INFO@BLOOMBUDZ.COM WITHIN 24 HOURS OF PURCHASE IF YOU’RE UNSATISFIED WITH YOUR FLOWERS. INCLUDE A PHOTO SO THAT WE CAN FULLY GRASP THE ISSUE AND REMEDY ACCORDINGLY. WE DO NOT PROVIDE REFUNDS, BUT WE WILL BE ABLE TO REPLACE THEM WITH A FRESH ARRANGEMENT OR PLANT. UPON REDELIVERY WE’LL TAKE THE ARRANGEMENT THAT DIDN’T SATISFY YOU OFF YOUR HANDS SO PLEASE DO NOT SEND THEM TO THE TRASH.  

DELIVERY POLICY
AT bloombudz, WE’RE COMMITTED TO GETTING YOUR FLOWERS DELIVERED FRESH AND ON TIME. OUR WEEKDAY DELIVERY ROUTES RUN TWICE DAILY: A MORNING ROUTE DEPARTING AT 10:30 AM WITH AN ORDER CUTOFF OF 10:00 AM, AND AN AFTERNOON ROUTE DEPARTING AT 2:30 PM WITH AN ORDER CUTOFF OF 2:00 PM. ON SATURDAYS, WE OFFER ONE DELIVERY ROUTE THAT DEPARTS AT 10:30 AM, WITH A 10:00 AM CUTOFF. PLEASE NOTE THAT WHILE THESE SCHEDULES HELP US ENSURE DEPENDABLE SERVICE, EXCEPTIONS MAY BE ACCOMMODATED FOR TIME-SENSITIVE NEEDS SUCH AS FUNERAL SERVICES, WEDDINGS, OR OTHER SPECIAL OCCASIONS. WE DO NOT LEAVE FLOWERS AT THE DOOR UNLESS AUTHORIZED TO DO SO, AND ARRANGEMENTS WILL NOT BE LEFT OUTSIDE IN EXTREME HIGH OR LOW TEMPERATURES. IF YOU REQUIRE A SPECIFIC DELIVERY WINDOW, FEEL FREE TO CONTACT US AND WE’LL DO OUR BEST TO ASSIST.

SENDER/CARD POLICY
FOR ALL FLORAL ARRANGEMENTS, THE SENDER’S NAME WILL BE DISPLAYED ON THE ENCLOSURE CARD SO YOUR RECIPIENT KNOWS WHO THEIR THOUGHTFUL GIFT IS FROM. IF YOU WOULD PREFER TO REMAIN ANONYMOUS, PLEASE LET US KNOW AT THE TIME OF ORDERING, AND WE WILL HONOR YOUR REQUEST.

WORKING HOURS
YOU CAN PLACE AN ORDER AT ANYTIME FROM OUR SITE, HOWEVER, OUR FLORISTS WORK HARD TO DESIGN YOUR ARRANGEMENTS FROM 9:00AM – 5:00PM, MONDAY THROUGH FRIDAY AND 10AM - 2PM ON SATURDAY. WE ARE CLOSED ON SUNDAYS.  TO ENSURE SAME DAY DELIVERY PLEASE PLACE ALL ORDERS BEFORE 2:00PM (cST). TO ARRANGE DELIVERY FOR THE WEEKEND PLEASE PLACE YOUR ORDER BEFORE 12:00PM ON FRIDAY. TO HELP ASSURE ON-TIME DELIVERY DURING THE BUSY HOLIDAY SEASON, PLACE YOUR ORDER AT LEAST 2 DAY(S) PRIOR TO THE FOLLOWING MAJOR HOLIDAYS: THANKSGIVING DAY, CHRISTMAS DAY, NEW YEAR'S DAY, VALENTINE'S DAY, EASTER, ADMINISTRATIVE PROFESSIONALS WEEK, MOTHER'S DAY, MEMORIAL DAY, FATHER'S DAY, INDEPENDENCE DAY AND LABOR DAY.

CARE
THE AVERAGE LIFESPAN OF A CUT FLORAL ARRANGEMENT IS BETWEEN 3 TO 7 DAYS.  CUT FLOWERS SHOULD BE GIVEN FRESH WATER DAILY.  KEEP FLOWERS IN A COOL SPOT, AWAY FROM DIRECT SUNLIGHT, HEATING OR COOLING VENTS, DIRECTLY UNDER CEILING FANS, OR ON TOP OF TELEVISIONS OR RADIATORS TO HELP ENSURE LONGEST LIFE SPAN.  ORCHIDS SHOULD BE GIVEN ONE CUP OF WATER PER WEEK AND BE PLACED IN INDIRECT SUNLIGHT TO ENSURE LONGEST LIFESPAN.  BEAR IN MIND THAT ALL FLOWERS, PLANTS, AND TREES ARE LIVING THINGS.  IT IS THE RESPONSIBILITY OF THE RECIPIENT TO FOLLOW ANY CARE INSTRUCTIONS PROVIDED TO ENSURE LONGEST LIFE.